Tavya Jewellery’s online store is available 24 hours a day, 7 days a week, allowing you to browse and shop anytime. Our customer support team is available during regular business hours to assist with inquiries, orders, and product details.

Making a purchase is simple. Browse through our collection, select the jewellery piece you like, choose the required options (if available), and click Add to Cart. Proceed to checkout, enter your shipping details, choose your preferred payment method, and complete your order securely.

Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to monitor the status and location of your package in real time.

Yes, Tavya Jewellery offers a Jewellery Video Call option so you can view our products more closely before purchasing. Our team will guide you through the designs and help you choose the perfect piece.

Yes, we offer customization options for select jewellery pieces. You can contact our team to discuss your design preferences, size adjustments, or special requests.
📧 Email: tavyajewellery@gmail.com
📞 Phone: +91 77339 44441
🕒 Customer Support: 10:30 AM –8:30 PM IST

Yes, all our jewellery is crafted using 92.5 pure silver. Each piece is designed with high-quality craftsmanship, ensuring durability, elegance, and authenticity.

The estimated delivery time depends on the shipping address and the chosen payment method. If the product is readily available, the average delivery time is 5 to 9 business days.

After your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to track the delivery status of your order.

Yes, Tavya Jewellery offers delivery across India with safe and secure packaging.

Once your order has been processed, we are unable to make changes to the shipping address, items, or contact number. If you need to request any changes, please contact our customer support team immediately, and we will do our best to assist you. However, please note that we cannot guarantee that changes will be possible once the order has been processed. For assistance, please contact our Customer Support at +91 7733944441 between 10:00 AM and 7:30 PM.

You can make payments using a credit card, Debit Card, UPI, Net Banking, or other secure online payment methods available on our website.

It is necessary to provide the PAN card details if you are placing an order valued at more than Rs. 2 lakhs.